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Knowledge base
Product Information
V2L
10
V2L FAQ
Cables info - visual information
Weatherproof extension lead
Locking pin holes in male and female plugs
Dust cap replacement
View all 10
Tesla Info
1
TWC - Tesla Wall Charger
Portable Chargers
16
Letterbox opening size
Safety QA
QA cables
Cables diameter
Cables configuration
View all 16
11kw cables
1
11kw cable power UK
Cables + Plugs info
5
Cables + plugs info
Important product slides, very informative
weatherproof cables what does it mean + template
Cable power according to charging unit they are plugged in
EV charging safety guide
Wottz bags
1
Wottz bags dimms
Ebay order
1
Ebay orders
Visual Aids
3
Visual aids - various
Letterbox opening correct video size
Video on how to plug a type 2 to type 2 cable into charger
Water ingress not under warranty
1
Water ingress repair template
Coiled cables
1
Coiled cables
Shipping
1
DHL account number
DHL contacts for customs
1
DHL Express Customs contact numbers/email
Wottz Trade
4
Wottz Trade
How it works
Wottz trade account
Build/shipping time volume orders
Shipping
Delivery time
2
Delivery times
Import tax and duties (overseas)
Returns
Returns
4
Returns
Scratched plug rejected return
Process if customer contacts saying they received a scratched/damaged plug
return policy full
Product Selection
Other products
1
Other Products
Freshdesk
Prodecures
8
Freshdesk OB emails/tickets
Cable (Plug) Repairs
Scratched plug partial refund template
Trouble shooting template scheduling
Ireland/overseas return template
View all 8
Troubleshooting template questions
6
Troubleshooting
Troubleshooting extension lead (granny charger extension)
locking pin issues troubleshooting
Troubleshooting new cable that is not charging
Troubleshooting steps if schedule charging is enabled
View all 6
Sales
Discounts
1
Motability
Payment method
Payment methods
1
Payment methods
Help Desk Software
by Freshdesk