I have received confirmation from our engineer and shipping team and we can go ahead and bring your cable back for inspection, testing and to carry out any repair (if needed).

I will send you a separate email which contains your RMA number, please include the RMA number with your return so we can identify your cable when it arrives back to us. 

Please use any courier of your choice to send the cable back to us, you can choose the cheaper, standard option for sending us the cable. When filling our the customs paperwork, please write on the customs invoice "return for repair" and include the original tracking number from when you have received the shipment originally as this is proof that this is not a new item so taxes and duties would be exempt both ways.

Once we have your cable back our engineering department will test, inspect and carry out any repair needed and we will inform you of the team's findings before shipping the cable back to you. This process normally takes a week from when we receive the cable. 

I hope this all makes sense, but if you have any queries please just let me know!