Prodecures
ALWAYS include order number on subject line when emailing the customer directly from shopify and cc the customer support email, otherwise it is impossible t...
Wed, 13 May, 2026 at 10:11 AM
We can repair any plug that is ours, even if very damaged as long as the actual cable is intact and with no damage. If the customer has extended warranty th...
Tue, 19 May, 2026 at 5:08 PM
(Please note template still being worked on, however procedure highlight by this template) Thank you for your reply. I'm afraid the returns department...
Fri, 12 Jun, 2026 at 2:10 PM
Thank you for getting back to me! I have discussed with our director of engineering in regards to the cable and the issues you have encountered and he h...
Fri, 26 Jun, 2026 at 2:52 PM
I have received confirmation from our engineer and shipping team and we can go ahead and bring your cable back for inspection, testing and to carry out any ...
Fri, 26 Jun, 2026 at 2:53 PM
When a customer ordered on the website they had the 15% discount for the 3 cables, then the customer called and said he ordered 3 cables by mistake and just...
Fri, 24 Jul, 2026 at 4:13 PM
Leave request form: https://forms.gle/SaNPRsMkyS3TD4PF6
Fri, 31 Jul, 2026 at 11:08 AM