Paragraph to send the customer if the cable isn't working and is new: I'm sorry to hear your cable isn't working as expected. Before we look a...

I'm sorry to hear that your extension lead is not working as expected yet! We will try and assist you with some troubleshooting steps before potentially...

2. The Cable Won't Lock (Won't Charge) If the pin isn't sliding into the holes of the Type 2 cable to secure it: Check for debris: Inspe...

f your new EV cable isn't working, check for simple connection errors, verify the unit is unlocked, and test for hardware faults. Unplug both ends, ensu...

When the cable is new schedule charging can conflict with the cable and prevent the perfect handshake, this only happens when the cable is new and on the f...

Thank you for reaching out! I will send you a separate email which contains your RMA number, please include the RMA number with your return so we can ident...