Hi (insert name),

I hope you are well!

We have received your returned cable and I'm afraid that the returns team has rejected your return as the plug is scratched and not in a resalable condition, which is in our terms and conditions - the cable needs to be in a resalable condition in order for the return to be accepted (please see photos of the plug attached).

In cases where the return is rejected we still issue you a refund, however it will be a partial refund in order to cover the costs of us replacing the plug. In cases where the plugs need to be replaced we deduct £25 from your refund total.

I hope this makes sense, but if you have any queries and would like to discuss further please let me know and I will be happy to clarify!

Kind regards,

Fernanda Almeida